Refund & Cancellation Policy

1. Merchant of Record Disclosure

2. 14-Day Money-Back Guarantee (Initial Purchases)

We offer a full, no-questions-asked 14-day money-back guarantee on all first-time purchases of recurring MikroRadius SaaS subscription plans (both Monthly and Annual plans).

• Eligibility: If our platform does not integrate smoothly with your network gateways, or does not satisfy your operational requirements within 14 calendar days from the date of your initial transaction, you are entitled to a 100% refund of your initial subscription fee.
• Full Refund: Approved refunds include all subscription fees paid, plus any sales tax or VAT collected by Lemon Squeezy on the transaction.

3. Subscription Cancellations

You are in complete control of your subscription. You can cancel recurring billing at any time without fees, penalties, or having to contact support:

• Self-Service in MikroRadius: Navigate to Billing & Subscription inside your portal and click "Manage Subscription" to disable recurring renewals.
• Via Lemon Squeezy Customer Portal: You can also manage or cancel your subscription directly through the official Lemon Squeezy customer portal at app.lemonsqueezy.com/my-orders or by clicking the "Manage Subscription" link on any of your billing receipt emails.

Access Continuation: Upon cancellation, recurring auto-billing stops immediately. Your active routers, voucher batches, and RADIUS authentication services remain fully active until the end of your current paid billing period, ensuring zero unexpected downtime for your hotspot users.

4. Automatic Renewal Refunds

If your subscription automatically renewed and you did not intend to continue using the service, you may request a full refund within 72 hours of the renewal charge, provided you have not actively generated new voucher batches or added new routers during the renewal cycle. Once 72 hours have elapsed, renewals are considered committed and non-refundable for that billing cycle.

5. Ineligible & Non-Refundable Items

The following purchases are exempt from standard software refunds:

• Physical Hardware & Equipment Orders: Physical networking equipment (MikroTik routers, managed switches, access points, Starlink gear) sourced through our hardware division is subject to hardware manufacturer warranties and RMA replacement. Once shipped, hardware purchases are non-refundable unless verified defective upon arrival.
• Custom Engineering & Consulting: Dedicated engineering fees for one-on-one network architecture design, emergency outage debugging, or on-site deployment that has already been delivered.
• Terms of Service Violations: Accounts terminated due to deliberate malicious activity, network attacks, unauthorized traffic interception, or fraud forfeit any right to refund.

6. How to Request a Refund

To request an eligible refund under our guarantee, simply submit a request using either method:

1. Email Us: Send an email to [email protected] with the subject line Refund Request - [Your Lemon Squeezy Order #]. Include your account email and the reason for your refund.
2. Via Lemon Squeezy: Click "Contact Seller" or "Request Refund" directly on the order receipt email delivered to your inbox by Lemon Squeezy.

Processing Time: We review and process refund approvals within 24 to 48 hours. Once approved, Lemon Squeezy issues the funds directly back to your original payment method (Credit Card, Debit Card, PayPal, or Apple Pay). Depending on your financial institution, funds typically reflect in your account within 3 to 7 business days.